RETURNS POLICIES AND GUIDELINES
- Sales Tax
- Payment Options
- Telephone Orders
- Shipping Confirmation
- Shipping Methods and Rates
- International Shipping
- Order Status
- Change Submitted Orders
- Report Order Problem
- Returns & Exchanges
- Food, Water & Other Perishables
- Unsubscribe from Newsletter
- Site Security
- Change Address or Email Address
- Contacting Survival Kits Online
- Quality Experience
- Legal Disclaimer
Web Site Information
You may return most new, unopened items sold and fulfilled by SurvivalKitsOnline.com within 30 days of delivery for a full refund of the product's purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.
Items that are opened or returned more than 30 days after delivery will receive a partial refund.
If you need to return an item, our online Returns Center will guide you through the returns process. Once your return is processed which is usually within 1 to 3 business days, you will be provided with a printable return shipping label.
How and When Refunds are Processed
We'll notify you via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.
How Refunds Are Calculated
The amount of your refund depends on several factors:
If you printed a postage-paid return mailing label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.
Items that meet our returns guidelines will receive a full refund.
Items that do not meet our returns guidelines will receive only partial refunds:
Any unopened or unused item in original condition that is returned more than 30 days but not more than 90 days after delivery: 80% of item's price.
Any items that have obvious signs of use: 50% of item's price.
Due to health regulations and for sanitary reasons, any food, water, personal hygiene or sanitary items whether sold separately or appearing as a product within another product (i.e., a Survival Kit, an Automobile Kit, etc.) or items that have been opened (taken out of its plastic wrap) where the item would normally be a sealed item or sealed item inside another product: 50% of item's price. Returned food, water, personal hygiene and sanitary items cannot be resold.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the prorated per-item shipping fee for the item you returned and not the per-shipment fee.
If you return any items from an order that received FREE Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
If you used a coupon code to pay for all or part of an item you want to return, that part of your refund will be credited as a new coupon code for use on a future purchase. Please note that the original expiration date will still apply. The new coupon code will be emailed to you with the Return Confirmation email.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.
RETURNS GUIDELINESReturning Items You Didn't Order
If you received an extra item in a shipment, or items were delivered to you (or to your home) that you didn't order, please let us know. If you live in the U.S. we'll mail you a postage-paid return mailing label for their return.
At your earliest convenience, e-mail us and let us know:
(1) The item(s) you incorrectly received,
(2) Your name,
(3) Your mailing address,
(4) and the routing/tracking information from the address label on the outside of the package.
To find the routing/tracking information, look for a long string of letters and/or numbers such as:
1ZAT48870312345 on a UPS label or
916412345678910 on a USPS label
Packing and Sending Your Return
You can pack and send your return to us in just a few simple steps.
Visit our online Returns Center or email a Survival Kits Online representative to obtain a shipping label.
Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer. If you do not have the packing slip, see Lost Your Packing Slip? below.
Affix the shipping label to the outside of the box.
Leave the package for your mail carrier to pick up, or take it to a post office or shipping center.
Please note that return mailing labels obtained from our Returns Center are valid for domestic returns only. In addition, if you use a mailing label provided by our Returns Center and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund
Lost Your Packing Slip or Have No Packing Slip Because Given as Gift?
If you ordered an item that you want to return but can't find the packing slip, you can still return it via our Returns Center. Just email our customer service and we will send out another packing slip.
If you prefer, we can process your transaction by phone, fax or mail. Call us toll free at (877) 3-DAY-KITS (877-332-9548) or if you'’re in the Los Angeles area at (818) 232-7664, by fax at (206) 274-6487 or by email at Sales at SurvivalKitsOnline.com . or mail your order to:
Survival Kits Online
7621 Woodlake Ave.
West Hills, CA 91304
www.survivalkitsonline.com is registered with the Authorize.Net Verified Merchant Seal program and the Better Business Bureau Reliability Program.
Contacting Survival Kits Online
To contact Survival Kits Online, email us at Sales at SurvivalKitsOnline.com or by phone at (877) 3-DAY-KITS (877-332-9548) from Monday - Friday 11:00am to 6:00pm PST. Alternatively, please fill out our Contact Us Form and your inquiry will be responded to within two business days.
We at Survival Kits Online are committed to offering you a quality experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us feedback in our Contact Us Form, or by contacting a Survival Kits Online Representative toll-free at (877) 3-DAY-KITS (877-332-9548) from Monday - Friday 11:00am to 6:00pm PST.